Privacy policy

SARL INTERSURVEY attaches the greatest importance to the protection of your personal data. This policy transparently informs you about the data we collect via our intersurvey.dz website, the purposes of its processing, and the rights you have.

Our approach complies with Algerian law n° 18-07 of June 10, 2018 relating to the protection of individuals in the processing of personal data, and draws inspiration from European GDPR best practices for our international clients.

We collect only the data strictly necessary for the requested services. No sensitive data (health, political opinions, religion) is ever collected.

Data collected via the contact form

• Identity: full name, company (optional)
• Contact: email, phone (optional)
• Request: subject, free message

Data collected via the quote form

• Type of service requested
• Technical details (volume, sector, deadline)
• Callback contact details

Technical data (browsing)

• IP address (anonymised after 6 months)
• Browser type and operating system
• Pages visited and visit duration (anonymous statistics)

Your data is collected only for the following purposes:

• Respond to your quote or information requests as soon as possible
• Contact you back by phone or email according to your preference
• Improve our service by analysing anonymous browsing statistics
• Comply with our legal obligations regarding the retention of commercial and phytosanitary documents

No data is ever used for advertising or third-party commercial purposes. We do not sell, rent or exchange your data with any third party.

The processing of your data is based on the following legal bases:

• Your explicit consent when you submit the contact or quote form
• The execution of pre-contractual measures taken at your request (preparing a quote)
• The execution of a contract to which you are a party, where applicable
• Compliance with legal obligations to which INTERSURVEY is subject (phytosanitary retention)

Your data is kept only for the time strictly necessary for its purpose:

• Contact messages: 3 years from the last exchange, then anonymised archiving
• Unmaterialized quote requests: 1 year
• Client contracts: 10 years (Algerian accounting legal obligation)
• Fumigation certificates and phytosanitary reports: 5 years (regulatory obligation)
• Technical browsing data: maximum 13 months

Only authorised personnel of SARL INTERSURVEY have access to your data, strictly to the extent that such access is necessary for their missions:

• Commercial team (request processing)
• Technical team (service delivery)
• Management (quality monitoring and audits)

Your data may also be communicated:

• To our technical providers (host, transactional email), strictly within the scope of their missions and under confidentiality agreement
• To competent authorities only upon legal requisition

INTERSURVEY implements all appropriate technical and organisational measures to ensure a level of security adapted to the risk:

• Encrypted HTTPS connection (TLS 1.3)
• Passwords stored as bcrypt hashes
• Data access restricted by role and strong authentication
• Encrypted and redundant backups
• Hosting on secure servers with firewall and anti-DDoS
• Continuous staff training in security best practices

In accordance with Algerian law 18-07 and GDPR principles, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy
• Right to rectification: have any inaccurate or incomplete data corrected
• Right to erasure: request the deletion of your data in cases provided by law
• Right to object: object to the processing of your data on legitimate grounds
• Right to restriction: request the temporary freezing of processing
• Right to portability: receive your data in a structured and reusable format
• Right to withdraw your consent at any time

To exercise these rights, contact us at contact@intersurvey.dz with a copy of your ID. We respond within 30 days maximum.

You also have the right to lodge a complaint with the National Authority for the Protection of Personal Data (ANPDP) in case of dispute.

The intersurvey.dz website uses only strictly necessary cookies for its proper functioning:

• Session cookies: maintaining your navigation between pages (duration: session)
• Preference cookies: remembering your language (FR/AR/EN) (duration: 1 year)
• CSRF cookies: protection against cross-site attacks (duration: 2 hours)

No third-party cookies, no advertising tracking cookies, no profiling cookies are used. No explicit consent is therefore required under Algerian and European legislation.

You can disable cookies at any time in your browser settings. Note however that this may limit some site features (particularly language memorisation).

The data collected is mainly hosted and processed in Algeria. Some technical data (logs, anonymous statistics) may transit through European servers as part of technical services (web hosting).

In this case, INTERSURVEY ensures that these transfers respect a level of protection equivalent to that of Algerian law 18-07, through:

• The choice of providers established in countries with adequate legislation (EU)
• Contractual agreements incorporating data protection clauses

This privacy policy may be modified at any time, particularly to adapt to changes in legislation or our services.

The date of last update is indicated at the top of this page. In case of substantial modification, we will inform you by email if we have your address.

For any question regarding the protection of your personal data or the exercise of your rights:

• Dedicated email: contact@intersurvey.dz
• Postal mail: SARL INTERSURVEY — Data Protection — 09 Rue Mohamed Garidi, Kouba, Algiers
• Phone: +213 770 12 82 32

We are committed to responding to any request within a maximum of 30 days.